FREE GLOBAL DELIVERY + FREE UK & US RETURNS ARE AVAILABLE

For Christmas and New Year delivery dates please CLICK HERE

 

If you place your order before 3PM (GMT/BST) Monday to Friday, it will be processed and dispatched the same day*. Ensure you order before this time if your order is time sensitive. We do not process or ship orders on Saturday, Sunday or UK bank holidays.

*EU orders (Bands 1 to 4) get shipped on Wednesdays

Orders placed on Saturday, Sunday or a UK Bank Holiday will be processed & dispatched on the first Working day after the order has been placed.

UK
Country Service Delivery Time Price Free?
Mainland / Northern Ireland UPS Standard 2 - 3 Days £4.95 Free Over £100
UPS Express Next Day £6.45 N/A
Channel Islands / Jersey / Guernsey UPS Standard 2 - 4 Days £15.00 Free over £150
International
Country Service Delivery Time Price Free?
USA UPS Standard 5 - 6 Days N/A Free over 250 USD
UPS Express 1 - 3 Days £15.00 N/A
Europe Band 1* UPS Standard 3 - 7 Days £12.50 Free over 280 EUR
Europe Band 2* UPS Standard 3 - 7 Days £16.00 Free over 280 EUR
Europe Band 3* UPS Standard 4 - 8 Days £18.00 Free over 280 EUR
Europe Band 4* UPS Standard 4 - 8 Days £25.00 Free over 280 EUR
Norway & Switzerland UPS Standard 4 - 8 Days £18.00 Free over 280 EUR
Australia UPS Express 3 - 5 Days £25.00 Free over 360 AUD
Canada UPS Express 3 - 5 Days £25.00 Free over 340 CAD
Rest of World UPS Standard 3 - 10 Days £40.00

Free over £250

* See bottom of the page for more information on countries included.

 

EASY RETURNS, CLICK HERE to see our Returns Policy. Orders that qualify for free shipping in the UK and US, will also qualify for free returns.

 

MORE SHIPPING INFORMATION

We use UPS as our main Carrier to for all UK and International shipping.

Once your parcel is collected from our warehouse, it will be in the safe hands of UPS. You will receive a shipping confirmation email with details of your shipment and tracking number. You can track your order using your Twisted Tailor account or by using your tracking number on the UPS website.

For UPS shipment tracking, please visit the UPS WEBSITE HERE

We will always work hard to get your order processed as soon as possible but please allow extra time for processing and delivery during busy sale periods. We will dispatch your order as soon as possible.

 

Taxes and Duties - Please be aware that as of 01/01/2021 the United Kingdom is no longer part of the European Union. Therefore all orders placed from outside of the UK may be subject to Import Tax Charges/Customs Duties.

However for most EU orders we will cover these Taxes and Duties. So the price displayed on the site is inclusive of Taxes/Duties (www.twistedtailor.com) * See bottom of the page for more information on countries included.

Twisted Tailor (www.twistedtailor.com) are not liable for any extra costs applied to orders outside of the EU inclusive list (below).

PLEASE CHECK WHAT YOUR COUNTRIES THRESHOLDS FOR TAXES/DUTIES ARE SO THAT YOU DO NOT GET A SURPRISING BILL WHEN YOUR ORDER IS DELIVERED - For example, the USA threshold is $800, If you want to place an order for more than that, then you should split the order so that you do not get charged Taxes/Duties

 

Shared Address Notice - Please note that when orders are shipped to a shared address (businesses, universities, halls etc.) we are only responsible for delivery to the building at the first point of receipt (I.e. reception desk, post room etc.). Once the parcel has arrived in the building our duties are complete and the responsibility is then shifted to the customer to locate the parcel, as per our delivery partners terms we are un-able to claim for lost items that have been successfully delivered to the listed address. Please consider this before placing an order, we would always recommend ordering to a private address where possible.

 

Delivery options are limited for some UK postcodes. Non-mainland UK delivery prices are available at the checkout. A limited number of countries and postcodes are banned outright for various reasons out of our control.

 

EU Band Country Duties/Vat Included?
Band 1 Belgium Included
Band 1 France Included
Band 1 Germany Included
Band 1 Italy Included
Band 1 Luxembourg Included
Band 1 Netherlands Included
Band 1 RO Ireland Included
Band 2 Austria Included
Band 2 Czechia Included
Band 2 Denmark Included
Band 2 Finland Included
Band 2 Greece Included
Band 2 Poland Included
Band 2 Portugal Included
Band 2 Spain Included
Band 2 Sweden Included
Band 3 Bulgaria Included
Band 3 Croatia Included
Band 3 Estonia Included
Band 3 Hungary Included
Band 3 Latvia Included
Band 3 Lithuania Included
Band 3 Romania Included
Band 3 Slovakia Included
Band 3 Slovenia Included
Band 4 Cyprus Not Included
Band 4 Iceland Not Included
Band 4 Liechtenstein Not Included
Band 4 Malta Not Included
Norway  Not Included
Switzerland Not Included

 

Christmas/New Year Deliveries & Extended Returns:

UK CUSTOMERS

The cut off for Pre-Christmas Delivery is 3pm Tuesday 20th Dec for Standard Delivery and 3pm Wednesday 22nd Dec for Next Day Delivery.

The Cut off for Pre-New Year Delivery is 3pm Thursday 23rd Dec for Standard Delivery and 3pm Wednesday 29th Dec for Next Day Delivery.

USA CUSTOMERS

The cut off for Pre-Christmas Delivery is 3pm (GMT/BST) Monday 20th Dec for Standard Delivery and 3pm (GMT/BST) Tuesday 21st Dec for Express Delivery.

The Cut off for Pre-New Year Delivery is 3pm (GMT/BST) Wednesday 22nd Dec for Standard Delivery and 3pm (GMT/BST) Thursday 23rd Dec for Next Day Delivery.

EUROPEAN CUSTOMERS

The cut off for Pre-Christmas Delivery is 12pm (GMT/BST) Wednesday 8th Dec for Standard Delivery.

The Cut off for Pre-New Year Delivery for the EU is 12pm (GMT/BST) Wednesday 15th Dec for Standard Delivery.

Norway & Switzerland

The cut off for Pre-Christmas Delivery is 3pm (GMT/BST) Tuesday 14th Dec for Standard Delivery.

The Cut off for Pre-New Year Delivery for the EU is 3pm (GMT/BST) Thursday 16th Dec for Standard Delivery.

Australia & Canada

The cut off for Pre-Christmas Delivery is 3pm (GMT/BST) Friday 17th Dec for Standard Delivery.

The Cut off for Pre-New Year Delivery for the EU is 3pm (GMT/BST) Tuesday 21st Dec for Standard Delivery.

Rest of World

For Pre-Christmas Delivery, We recommend that you place your order before 3pm (GMT/BST) Wednesday 8th Dec.

For Pre-New Year Delivery, We recommend that you place your order before 3pm (GMT/BST) Monday 13th Dec.

Please note: Orders placed after 3pm on Wednesday 23rd December will be dispatched on 29th December. Deliveries will not take place on public holidays.

EXTENDED RETURNS

If you're worried about unwanted gifts don't sweat, we have extended our returns period and you have until the 31st of January 2022 to return items. Applies to orders placed between 15th November to 22nd December only.

For further information please contact our Customer Service team at: hello@twistedtailor.com

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