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UK & Global Delivery Information.
Our warehouse is shipping as normal, but please note some deliveries may be delayed due to the current global situation.
To our EU customers - please note we have had to suspend our EU 'Standard' shipping service due to restrictions put in place with certain countries borders. We can only offer an 'Express' shipping service to EU at this time.
If you place your order before 3PM (GMT/BST) Monday to Friday, it will be processed and dispatched the same day. Ensure you order before this time if your order is time sensitive. We do not process or ship orders on Saturday, Sunday or UK bank holidays.
Orders placed on Saturday, Sunday or a UK Bank Holiday will be processed & dispatched on the first Working day after the order has been placed.
|Mainland||UPS Standard||2 - 3 Days||£4.95||Free Over £100|
|UPS Express||Next Day||£6.45||N/A|
|UPS Saturday Express||Saturday||£9.95||N/A|
|Channel Islands / Jersey / Guernsey||UPS Standard||2 - 4 Days||£15.00||Free over £150|
|USA||UPS Standard||5 - 6 Days||N/A||Free over £200|
|UPS Express||1 - 3 Days||£15.00||N/A|
|Europe||UPS Express||2 - 6 Days*||£15.00||N/A|
|Australia||UPS Express||3 - 5 Days||£25.00||Free over £200|
|Canada||UPS Express||3 - 5 Days||£25.00||Free over £200|
|Rest of World||UPS Standard||3 - 10 Days*||£40.00||Free over £200|
* Delivery Times depend on country.
EASY RETURNS, CLICK HERE to see our Returns Policy. Orders that qualify for free shipping in the UK and US, will also qualify for free returns.
We use UPS as our main Carrier to for all UK and International shipping.
Once your parcel is collected from our warehouse, it will be in the safe hands of UPS. You will receive a shipping confirmation email with details of your shipment and tracking number. You can track your order using your Twisted Tailor account or by using your tracking number on the UPS website.
For UPS shipment tracking, please visit the UPS WEBSITE HERE
We will always work hard to get your order processed as soon as possible but please allow extra time for processing and delivery during busy sale periods. We will dispatch your order as soon as possible.
Please be aware that as of 01/01/2021 the United Kingdom is no longer part of the European Union. Therefore all orders placed from outside of the UK may be subject to Import Tax Charges/Customs Duties.
However, as of 19th January 2021 all Taxes and Duties applied to EU orders will be included in the price displayed on site (www.twistedtailor.com).
Twisted Tailor (www.twistedtailor.com) are not liable for any extra costs applied to orders outside of the EU.
Delivery options are limited for some UK postcodes. Non-mainland UK delivery prices are available at the checkout. A limited number of countries and postcodes are banned outright for various reasons out of our control.
Shared Address Notice - Please note that when orders are shipped to a shared address (businesses, universities, halls etc.) we are only responsible for delivery to the building at the first point of receipt (I.e. reception desk, post room etc.). Once the parcel has arrived in the building our duties are complete and the responsibility is then shifted to the customer to locate the parcel, as per our delivery partners terms we are un-able to claim for lost items that have been successfully delivered to the listed address. Please consider this before placing an order, we would always recommend ordering to a private address where possible.
COVID-19 STATUS: BUSINESS AS USUAL | ORDERS SHIPPING GLOBALLY
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