UK Delivery Information – Twisted Tailor

UK Delivery Information

If you place your order before 2PM (GMT/BST) Monday to Friday, it will be processed and dispatched the same day. Ensure you order before this time if your order is time sensitive. We do not process or ship orders on Saturday, Sunday or UK bank holidays.


Orders placed on Saturday, Sunday or a UK Bank Holiday will be processed & dispatched on the first working day after the order has been placed.


Delivery Information

Country

Service

Delivery Time

Cost

Mainland UK & Northern Ireland

Standard

2-3 Working Days

FREE over £150, or £3.95

Express

Next Working Day

£3.95 over £150, or £5.95

Highlands & Islands

Standard

4-7 Working Days

FREE over £200, or £14.95

Express

2-4 Working Days

£19.95




Track your order

Delivery Terms & Conditions


Once your parcel is collected from our warehouse, it will be in the safe hands of UPS. You will receive a shipping confirmation email with details of your shipment and tracking number. You can track your order using your Twisted Tailor account or by using your tracking number on the UPS website.


We will always work hard to get your order processed as soon as possible but please allow extra time for processing and delivery during busy sale periods. We will dispatch your order as soon as possible.


Please note that when orders are shipped to a shared address (apartment blocks, businesses, universities, halls etc.) we are only responsible for delivery to the building at the first point of receipt (I.e. reception desk, post room, concierge etc.). Once the parcel has arrived in the building our duties are complete and the responsibility is then shifted to the customer to locate the parcel, as per our delivery partners terms we are unable to claim for lost items that have been successfully delivered to the listed address. Please consider this before placing an order, we would always recommend ordering to a private address where possible.


Delivery options are limited for some UK postcodes. Non-mainland UK delivery prices are available at the checkout. A limited number of countries and postcodes are banned outright for various reasons out of our control.

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