TTVIP

WHAT IS TTVIP?

TTVIP is our way of showing our appreciation to our loyal customers. As well as getting insider information and access to previews and exclusives, you’ll earn points on your purchases and move up through multiple tiers, the higher the tier the better the discount, sign up here.
We’ve got four tiers, each with their own exclusive discounts and rewards:

Tier	Criteria	Benefits
OPENING ACT	Automatic Entry - Just sign up to TT VIP	Up to 50 Welcome Tickets
HEADLINER	Earn 200 tickets*	7% Recurring Discount  25 Bonus Tickets
LEGEND	Earn 500 tickets*	12% Recurring Discount 50 Bonus Tickets
HALL OF FAMER	Earn 1500 tickets*	17% Lifetime Discount

 * Earn 1 ticket for every £1 spent. Tickets expire after 365 days.
The value of tickets is based on the daily spot rate conversion to GBP e.g a $200 order will be worth 144 tickets.

 

OPENING ACT: You’re automatically entered once you sign up to TT VIP; once signed up you'll gain 25 tickets and can claim an extra 25 when you follow us on Instagram, but you won’t receive any discount until you move up to Headliner. Opening Acts will receive exclusive emails for: collection previews, early sale access as well as access to double points promotions.
HEADLINER: Movin' on up! If you’ve spent £200 or over since you signed up to TTVIP you’ll qualify for a 7% discount on site, you’ll also receive exclusive emails for: collection previews, early sale access as well as access to double points promotions.
LEGEND: Hey there big spender! Legends will have spent £500 or over since signing up to TTVIP and qualify for a 12% discount on site, you’ll also receive exclusive emails for: collection previews, early sale access, access to double points promotions and invites to sample sales.
HALL OF FAMER: Running with the big dogs now! If you’ve spent £1500 or over since signing up to TTVIP you’ll qualify for a 17% discount on site, you’ll also receive exclusive emails for: collection previews, early sale access, access to double points promotions, invites to sample sales and even invites to our exclusive press events.

 

WHO CAN JOIN?

Anyone with an account is automatically enrolled or you can sign up here.

HOW DO I EARN TICKETS?

You can earn tickets by simply shopping with Twisted Tailor and up to 50 tickets when signing up to TTVIP and following us on Social Media.

CAN I GET TICKETS FOR ORDERS MADE BEFORE I JOINED?

You are only able to earn tickets on orders placed after you've joined TTVIP.

HOW DO I REDEEM MY TICKETS?

No need! Depending on how many tickets you’ve earned you’ll be put in a tier, each tier will provide you with a site-wide discount automatically applied at checkout.

HOW DO I KNOW WHICH TIER I'M IN?

Once you're logged in you can check your ticket total and what tier you’re in by clicking the TTVIP icon in the bottom left hand corner and loading up the TTVIP widget.

WHY DID I MOVE DOWN A TIER?

You cancelled or returned a purchase and tickets earned on those products will have been deducted from your account.

I COMPLETED AN ACTIVITY BUT DID NOT EARN TICKETS

It can sometimes take a few minutes for us to process your activity and provide your points.

HOW DO I LEAVE THE PROGRAM?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll un-enroll you and you will lose any points you have accrued.

WHAT HAPPENS IF I LEAVE AND DECIDE TO JOIN AGAIN?

Just contact us and we'll re-enroll you. However, your point total will begin from zero. 

WHERE CAN I REPORT A PROBLEM OR PROVIDE FEEDBACK?

Please use our normal contact details.

 

TERMS AND CONDITIONS

• Those who have signed up to be part of TTVIP will be automatically added to our database and will receive all marketing emails alongside emails and content associated with TTVIP.
• Your tier discount is rolling so each order you place will help you maintain your discount or allow you to progress in to another tier.
• Twisted Tailor reserve the right to deduct points/tickets or remove individuals from the TTVIP loyalty scheme.
• Tickets are not applied to the cost of postage.
• Unfortunately, your tier discount is not applied to the purchase of Gift Cards. You can still earn tickets though!
• The ticket value of any items returned or orders cancelled will be deducted from your running total.
• Your recurring or lifetime discount cannot be used on sale items.
• Discount is only available on www.twistedtailor.com
• Those classed as "Hall of Famers" will have a lifetime access to their tier discount whereas other tiers and discounts will expire after 365 days. 
• Twisted Tailor reserves the right to change rewards, exclusions and any terms and conditions at any time. Members of TTVIP who continue to participate within the scheme following a change will be considered to have accepted the updated Terms & Conditions.